Event security encompasses more than just managing crowds and checking tickets. With the rise in unpredictable risks, particularly in crowded public spaces, counter-terrorism awareness has become a crucial skill for all security personnel.
This article explains what ACT (Action Counters Terrorism) training entails, its significance, and how it contributes to safer and more secure events.
What Is ACT Training?
ACT stands for Action Counters Terrorism. It’s a free, online training course developed by the National Counter Terrorism Security Office (NaCTSO) and Counter Terrorism Policing.
ACT training gives security staff the knowledge and confidence to:
- Recognise suspicious behaviour
- Understand different types of terrorist threats
- Respond calmly and safely to incidents
The training is accessible via the ProtectUK platform and is suitable for anyone working in public-facing roles, from security guards to hospitality staff.
Why It Matters for Event Security
Events bring together large crowds, open spaces, and multiple access points — all of which can be vulnerable to attack.
Even when the risk appears low, every event security team should be prepared to:
- Spot early warning signs
- Report concerns correctly
- Support emergency services if something goes wrong
Without proper training, staff may miss subtle signs or react in ways that cause panic. ACT training helps prevent that.
What Does ACT Cover?
The ACT course includes several practical modules with real-world examples. Topics include:
- Recognising suspicious activity: Understanding how someone planning harm may behave differently from regular attendees
- Types of threats: Including knife attacks, use of vehicles, explosives, or lone actors
- Reporting and escalation: How to report concerns safely and responsibly
- Incident response: Following Run, Hide, Tell principles during an active threat
- Working with emergency services: Knowing what to say and how to assist first responders
Each module is short, making it easy for staff to complete at their own pace.
Who Should Complete ACT Training?
All security staff should complete ACT training, including:
- SIA licensed operatives
- Door supervisors
- Stewards
- Event control room staff
- Crowd management teams
Even non-security staff, such as volunteers, ticketing staff, and marshals, may benefit from this awareness training, particularly if they operate near entry points or in high-traffic areas.
Benefits of ACT Counter-Terrorism Training
Increased vigilance: Staff learn how to spot problems early
Confident response: Reduces hesitation and panic during incidents
Clear communication: Supports fast, accurate reporting
Team coordination: Everyone follows the same plan using shared language
ACT in Practice: What Staff Should Do
Stay Aware, Not Alarmed
Security operatives must remain observant without becoming suspicious of everyone. Trust your instincts; if something feels off, report it.
Handle Unattended Items
Report any abandoned bags or boxes. Follow your venue’s established security procedures to handle the situation calmly and professionally.
Follow “Run, Hide, Tell”
If a serious incident occurs:
- Run to safety if possible
- Hide if escape isn’t an option
- Tell the police or event control as soon as it’s safe
Know the Venue Layout
Make sure all staff know:
- Exit points and escape routes
- Lockable rooms or secure areas
- First aid stations
- Assembly or muster points
This helps direct the public quickly in an emergency.
Build a Security-Aware Culture
ACT training encourages a proactive security mindset. Encourage your team to:
- Challenge anyone entering restricted areas
- Report suspicious behaviour, even if it’s subtle
- Keep communication devices on and in working order
A well-prepared team is more likely to prevent incidents or limit their impact.
How to Get Started with ACT
- Visit ProtectUK and register for access
- Ask all front-line staff to complete ACT awareness training
- Add counter-terrorism awareness to your pre-event briefings
- Schedule regular refreshers, especially before high-profile or high-attendance events
Training completion is logged on the platform, making it easy for organisers to track progress.
Final Thoughts
Terrorism is rare, but the consequences are high. ACT training is a simple, no-cost way to make your event safer by ensuring staff know how to respond in the event of an emergency.
It doesn’t replace your emergency plan, but it enhances your team’s readiness. When combined with clear communication, smart planning, and calm leadership, ACT-trained staff help keep your event secure.
