Case Study: the Constellation Management Group at the Sausage and Cider Fest
The Sausage and Cider Fest is a unique festival in the UK, celebrated for its blend of food and entertainment. 2024 it will travel to various cities, including Guildford, Tunbridge Wells, and Peterborough. The festival offers a variety of sausages and ciders, live performances, DJ sets, and eating competitions, creating a festive atmosphere that attracts a loyal following.
The Role of the Constellation Management Group
Security Services at the Festival
The Constellation Management Group, through its subsidiary CN Events, was responsible for ensuring the safety and security of attendees. Our comprehensive approach covered crowd management and emergency response, crucial for the festival’s success and attendee comfort.
Specific Incident and Response
At the Guildford event, an attendee named Sophie provided feedback about her experience. Sophie praised one of our officers, Faizal, for his exceptional service in addressing an accessibility issue near the family toilets. Faizal demonstrated a proactive attitude and courteous behaviour, ensuring the comfort and dignity of festival attendees.
Situation: Sophie, accompanied by a wheelchair user, encountered difficulties with an accessible portaloo due to its poorly designed location.
Faizal’s Response: Faizal checked with his manager to provide additional privacy but couldn’t find a screen. His immediate attention and polite manner left a lasting positive impression on Sophie and her family.
Overall Experience: Sophie praised the entire security team for their professionalism, creating a safe and welcoming environment.
Feedback and Recognition
Sophie’s feedback highlighted the high standards of service provided by our security personnel and offered insights for improvement in event planning, particularly regarding accessibility. Here’s an excerpt from her email:
“Faizal is a credit to your team. All the officers we met were polite, courteous, and friendly. We felt safe and welcome thanks to your team. Please pass on our gratitude to them all.“
This recognition underscores our dedication to delivering high-quality, tailored services that exceed industry standards.
Impact on the Constellation Management Group’s Approach
Reinforcement of Core Values
The incident at Guilford reinforced our core values of integrity, excellence, and proactive service, highlighting the importance of:
- Attentive and Responsive Security: Ensuring security personnel are vigilant, responsive, and empathetic.
- Collaboration with Event Organisers: Working closely with organisers to meet attendees’ needs and comply with regulations.
- Feedback Integration: Using attendee feedback to refine and enhance our services.
The Sausage and Cider Fest showcased our commitment to exceptional security services. Positive feedback and effective resolution of issues reflect our dedication to creating a safe and inclusive environment.
Conclusion
This case study illustrates the Constellation Management Group’s capability in managing large-scale events and our readiness to adapt based on real-world experiences. We remain committed to upholding the highest service standards, ensuring clients and guests enjoy secure, memorable experiences at every event we support.
For more information, visit our website or contact our team for a consultation.
